Your MEDICAlistings purchase should be one of the easiest orders you'll ever place. And using the data is completely straightforward, but we provide a detailed online User Manual just in case. If you find that you still need help from a support associate after trying the instructions and tips you find there, you've got our assurance of free personalized support through the free support period, and afterwards with one of our premium support options.
If you encounter a problem placing your order or making your payment, please contact Sales. If you're having trouble downloading, go here for simple, straightforward download instructions.
To request free technical support during the 30-day free support period, please contact Support. You'll receive immediate notification that your request has been received, and a fully qualified support associate will email you shortly, usually within the same or next business day. Free support covers all issues related to downloading and importing MEDICAlistings files to common office software, such as Microsoft Office® software including Excel® and Access®.
We realize that not all technical issues are simple, or can be covered during the first weeks after your purchase. We've had broad experience using MEDICAlistings data in many office software environments, and can offer speedy technical assistance when you're ready to begin segmenting, targeting and preparing your lists for marketing, research and clinical trials applications. Free technical support is email-based, and limited to assisting you with your download, and accessing the list data in our files. Alternative support plans are available for telephone support and more advanced issues. If you need specialized assistance with your use of a list, such as mail merge, sorting or grouping records in Excel, or integrating our data with your house list, please purchase Premium Support at our web store.
Before contacting Support, you'll probably find answers to most of your questions by using these these clear and concise resources: